Each piece is created by me here in the UK, so they are very personal and unique to me. However, some pieces may be limited edition due to supply, whilst others will continue to be supplied to order as long as the resources to supply are available. I hope you find something that speaks to you. Please feel free to contact me should you have any questions. If the item is limited or supply is running low, I will be sure to notify you when confirming the order.
Please allow 7 working days (and up to 10 working days for bespoke items) for me to make the product. If you require the accessory piece within a shorter timeframe, please send me an email and I will confirm whether we have the resources available to meet your requested deadline.
*** IMPORTANT ***
Please be sure to specify what address to mail the item to. If your Etsy address and Paypal address are different, please specify the correct delivery address at checkout. Otherwise your order could be delayed.
All items are provided with a ByGraceAmbrose dust bag (handmade ByGraceAmbrose) for easy storage and longevity of the product.
All Items are shipped through Royal mail, unless stated otherwise. Orders shipped within the UK will have a tracking delivery confirmation. An email with these details will also be sent when the item has been dispatched.
Please also be aware that the buyer is responsible for any international customs taxes or fees on international shipping. Please double check before you purchase to ensure you are aware of the fees or taxes in your country.
Refunds and exchanges
I do not give refunds, as each item is made to order, however
If you have any issues, questions or concerns about any item , please do not hesitate to contact me via email. I will be sure to get back to you as soon as possible. I will be happy to work with you to resolve any issues.
Unfortunately Bespoke items, cannot be returned, however I would like to make you happy with your purchase, so you can shop with ByGraceAmbrose again. Please read all emails / Convo’s carefully before you purchasing a bespoke piece. If you have any questions at all or any requests to see more photos of similar items created, please feel free to contact me via email at: firstname.lastname@example.org
***Please be aware***
*Duty/Import taxes are the responsibility of the customer
*I am not responsible for items not received due to an incorrect address.
*I do not offer a returns policy as each item is made to order, however I am happy to work together with you to resolve any issues.
*Colours may slightly defer to what is seen on screen.